Trust policy

Methodology

Provider pages should help homeowners understand fit, evidence, and limits. This page explains the scoring system, review policy, and correction model.

Scoring

The dimensions that matter.

Scores are category-specific. A provider can be strong for garage conversions and weaker for prefab, so rankings should reflect the page topic instead of a generic reputation score.

Dimension Weight Meaning
ADU specialization 20% Does the provider show a real ADU practice rather than a generic construction menu?
Permit and drawing support 15% Can the provider help before construction, when feasibility and plans still matter most?
City/service area fit 15% Does the provider serve the city named on the page and understand local review patterns?
Budget clarity 15% Does the provider make assumptions, allowances, and cost drivers visible?
Garage conversion fit 10% Garage conversions have their own structural, fire, parking, and code requirements.
Design-build capability 10% Can the team bridge feasibility, plans, permitting, and construction?
Public source signal 10% Public websites, portfolios, license references, and review snapshots when manually verified.
Portfolio relevance 5% Do public examples resemble Bay Area ADU work?

Review policy

Commercial labels stay clear.

Commercial relationships

When a profile or lead route has a commercial relationship, the page needs plain labeling so homeowners understand the context.

Sponsored listings

Sponsored placements can exist later, but ranking reasons, labels, and correction paths need to stay visible.

Public review data

Store snapshots and links. Do not copy full Google, Yelp, or Houzz reviews; summarize only what can be verified and attributed.

Corrections

Providers should be able to request corrections. Homeowners should be able to see what was last reviewed.

Ranking rules

Avoid unsupported certainty.

  • Rank by ADU page topic, not generic company reputation.
  • Do not claim verified reviews unless verified users submitted them through a controlled process.
  • Do not claim license status unless it was checked from an authoritative source.
  • Require an override reason when a manual ranking beats the score model.
  • Do not describe FabuHome as a licensed architecture firm unless credentials are confirmed.
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